How long have you had your present phone number and main email address?

[feredsas]

I see it's been a while, but I would like to help. One thing to check is whether you have the latest version of the app installed. I needed to update another app Smart Engines I installed recently to use; don't worry, it's a quick process. Sometimes, app updates can fix bugs or issues with previous versions. You might also want to try closing the app entirely and reopening it to see if it helps.
If those steps don't work, you may contact the Ride Command support team for assistance.